These terms and conditions apply to Services provided by Global Success Ltd, a company registered in England and Wales, with company number 11991783 and registered office at Unit F22a , Featherstone House, 375 High Street, Rochester, Kent, England, ME1 1DA (“Global Success Ltd” or “we” or “us”).
Global Success Ltd is registered for VAT with number 363434403.
Global Success Ltd is registered with the Information Commissioner’s Office, with registration number ZA648938.
You may contact us via email on [email protected] and/or via telephone on 0333 050 8251.
These terms and conditions are in addition to the Website Disclaimers and apply to the sale of any Online Course and/or In-person Course. Please read these terms and conditions carefully before purchasing an Online Course and/or In-person Course and print a copy for your records and safekeeping purposes.
If there is any conflict between our Website Disclaimers, these terms and conditions and any Course Specific Terms and Conditions which might apply to a specific Online Course or In-person Course then the conflict shall be resolved by applying the following order of priority:
1. Course Specific Terms and Conditions;
2. These Standard Terms for the Purchase of Online and In-Person Courses;
3. Website Disclaimers.
For purchases via our website, by clicking on the “Accept” button you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us.
1. Definitions
“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.
“Course Materials” means the information provided by Global Success Ltd to accompany a course provided as part of the Services in hard copy or electronic form.
“Fees” means the fees paid by you to Global Success Ltd for the Services.
“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.
“Minimum Age Requirement” means Global Success will not accept a Purchase from anybody under the age of 18.
“Online Course” means the delivery by us of an online course pursuant to which you learn course materials remotely.
“Services” means the provision of the Online Course and/or the In-person Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.
“In-person Course” means a course taught by us in a classroom setting to which you attend in person.
“Website” means www.jessenjames.com
“You” means the individual purchasing the Services. “Your” shall be read accordingly.
2. The Services
2.1. A description of the Services together with the dates on which the Services will begin and end are available on our Website and/or will be made available to you in other forms of communication, including but not limited to emails and marketing literature. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website and other forms of communication.
2.2. We reserve the right to vary or withdraw any of the Services described on the Website and other forms of communication without notice.
2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.
3. Ordering Services - Purchasing Services On-line
3.1. In order to purchase any of the Services on-line you must register your personal details with us via the applicable on-line platform.
Purchasing Services via the Telephone
3.2. You do not need to have registered for an account with us to purchase any of the Services over the telephone. You must, however, register with us to access your course on-line.
3.3. When you place an order for a Service via an on-line platform, or telephone you are offering to purchase the Services on these terms and conditions. Global Success Ltd reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.5 below.
3.4. Following receipt by us of your order for Services via an on-line platform or on the telephone we will contact you confirming receipt of your order.
3.5. A legally binding agreement between us and you shall come into existence when we have:
(i) accepted your offer to purchase Services from us by sending you an email confirming the purchase; and (ii) received payment of the relevant Fees from you in accordance with clause 5 below.
3.6. Where your order consists of multiple Online Courses or multiple In-person Courses, each individual course will be treated by us as a separate offer to purchase. Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.
3.7. We cannot accept Purchases from anybody who does not comply with our minimum age requirement.
4. Cancellation and Variation
4.1. Subject to clauses 4.2. and 4.3 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.5 above, then you are permitted within 14 working days starting on the day after the date we have concluded our agreement in accordance with clause 3.4, to cancel your purchase of the Services.
4.2. In the situation where you have made a purchase and signed your consent at a place of business the contract will then be regarded as being on premises and the following shall then apply;
You the purchaser in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is defined as a consumer and this agreement is deemed to be an on-premises contract. Therefore, accordingly the 14-day cooling off period and right to an automatic refund DOES NOT apply.
4.3. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course you then understand and agree with explicit consent that the right to cancel the contract will be lost.
4.4. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of Global Success Ltd and subject to an administration fee of £300.00 plus VAT.
5. Fees
5.1. The Fees for the Services shall be as set out on the Website or as told to you over the telephone at the time you placed an order for them. All fees are priced in pounds sterling and subject to VAT which is payable by the Attendee at the prevailing rate. We accept payment by credit card and/or by bank transfer.
5.2. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of VAT or other local taxes, the cost of some Course Materials and any delivery costs payable in respect of the delivery of Course Material to you. Each of these costs will be set out in the Website or told to you over the telephone prior to your purchase the Services.
5.3. Fees for the Service selected by you on the Website or purchased over the telephone shall be debited from your credit / debit card at the time of purchase. Fees must be paid in full prior to you attending any In-person Course or accessing any Online Course.
5.4. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and Global Success Ltd shall not be responsible for these.
5.5. You shall be responsible for all costs you incur in connection with your attendance at any In-person Courses or your access onto any Online Course.
5.6. Special payment arrangements may be separately agreed at the discretion of Global Success Ltd.
6. Liability
6.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.
6.2. Although Global Success Ltd aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.
6.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services. Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).
6.4. Subject to clause 6.5 below, Global Success Ltd total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or In-person Course in relation to which a dispute has arisen.
6.5. Nothing in this Agreement shall exclude or limit Global Success Ltd liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.
6.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
7. Intellectual Property
7.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the In-person Courses are, and remain, the intellectual property of Global Success Ltd or its licensors, whether adapted, written for or customised for the Client or not.
7.2. You are not authorised to:
(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;
(ii) record on video or audio tape, relay by videophone or other means the Online Course or In-person Course given
(iii) use the Course Materials in the provision of any other course or training whether given by us or any third-party trainer;
(iv) remove any copyright or other notice of Global Success Ltd on the Course Materials;
(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.
Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.
7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the In-person Course.
8. Confidentiality
8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.
8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.
8.3. This clause shall continue notwithstanding termination of these terms and conditions.
9. Termination
9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:
(i) fail to pay when due your Fees;
(ii) act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Global Success Ltd, any trainer or mentor who provides the In-person Courses or any student who attends any In-person Course;
(iii) steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our In-person Courses;
(iv) intentionally or recklessly damage our property or the property of our employees or other students attending our premises;
(v) are intoxicated through alcohol or illegal drugs while on our premises;
(vi) commit any criminal offence committed on our premises or where the victim is our employee or student;
(vii) are in breach of these terms and conditions.
9.2. On termination clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality) and 10 (restrictions) shall continue notwithstanding such termination.
10. Substitution
Notwithstanding clause 4.4 any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.
11. Entire Agreement
These terms and conditions, together with the Website Disclaimers and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.
12. Force Majeure
Global Success Ltd shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.
13. Assignment
We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion provided that your rights are not adversely affected.
14. Data Protection
14.1. The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services, you agree to this Use.
14.2. When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.
14.3. We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of Global Success Ltd.
14.4. To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.
14.5 We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser's interaction with the Website.
14.6. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.
14.7. Global Success Ltd endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
14.8. Global Success Ltd may supplement the information that you provide with information we receive from third parties
14.9. If you wish to change or update the data, we hold about you, please e-mail [email protected] or contact us on 0333 050 8251.
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14.10. Our privacy policy if freely available to read on our Website by visiting https://www.jessenjames.com/.
15. Notices
All notices to Global Success Ltd shall be in writing, in English and sent to the registered office of Global Success Ltd, 50b, Micro Business Park, 46 - 50 Greatorex Street, London, England, E1 5NP. All notices to you shall be in writing, in English and sent to the address have you provided to us.
16. Other Terms
16.1. Health and Safety. You must comply with all relevant legislation relating to Health and Safety at an In-person training course as well as the safety announcements plus venue regulations of which you are made aware whilst attending any Global Success Ltd course.
16.2. Certificates. Unless otherwise specified by Global Success Ltd, on successful completion of the course, you may be awarded a certificate by Global Success. The decision of Global Success Ltd as to whether or not you have successfully completed the Course shall be final and conclusive.
16.3. Photography and Video Recordings. Global Success Ltd may arrange for photographs and video recordings to be taken at any In-person Course, including live webinar training. Please advise us prior to any commencement of the Course if you do not wish your photo to be taken. Otherwise you expressly give your consent to be photographed and/or video recorded for the purposes of being included in Global Success Ltd Course publicity.
16.4. Personal Belongings. Global Success Ltd does not accept responsibility for your personal belongings or valuables, for example laptops or communication devices, brought to In-person courses. These remain the responsibility of the individual.
17. Law and Jurisdiction
This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.
18. Company Information
Global Success Ltd is registered in England and Wales, with registered Company No 11991783 Global Success Ltd is registered with the Information Commissioner’s Office, with registration number ZA648938.
Money-Back Guarantee Terms
Money-Back Guarantee Terms The following restrictions apply to products that specifically state they are covered by a full satisfaction Money-Back Guarantee. Please read the following terms & conditions before making your purchase. Non-adherence to these conditions will void the guarantee.
1. All Money-Back Guarantees offered by Global Success are subject to a maximum period of days, as specifically stated prior to purchase, unless otherwise stated, from the date of purchase. No refund claims outside of this period will be considered.
2. To request money-back under the guarantee you must have fully completed the training and followed any action points as directed, making sure you have evidenced your progress.
3. When requesting money-back under the guarantee you must email us at [email protected], providing evidence to support your claim.
4. After receiving one refund under this policy for a particular eligible product, any subsequent purchase of the same product by the same person is not covered under this guarantee, and no refunds will be made for such subsequent purchases.
5. Refunds will be made by the same method as the purchase.
6. We reserve the right to forfeit the guarantee if we suspect any abuse of our Money-Back Guarantee offer.
7. Please note these Money-Back Guarantee terms & conditions are in addition to the Standard Terms for the Purchase of Online and In-person Courses.
Payment Plan Terms (only applicable to purchases made on an agreed plan)
By agreeing to the terms below you hereby authorise Global Success Ltd to process the applicable number of consecutive monthly instalments using your elected credit or debit card as given by you, in the amounts and on the dates disclosed in the Instalment Scheduled, until such time as the Balance of Sales Price is fully paid.
1. Global Success training products can be bought using the Payment Plan (PP) at the discretion of Global Success Ltd.
2. The PP requires that at the time the first Instalment is made; you make a full commitment to purchase an Global Success training product as elected by you. All instalments of the PP, regardless of cancellation, are due from the second month until the final month of the agreed instalment schedule.
3. The first payment will be charged to your credit or debit card immediately upon your election to purchase an Global Success training product. Each subsequent payment will be automatically charged to your credit or debit card on or around the dates as set out in the agreed instalment schedule, without further recourse to you.
4. Should we experience a non-successful payment you will be contacted to supply another form of payment, as in a bank transfer or another card payment, this card must be in the same name as the agreement. Following two (2) non-successful payments the full remaining amount will be requested and if not paid in full by thirty (30) days the debt will be passed through our legal process and your order will be cancelled.
5. If your PP order is cancelled for any reason including due to non-payment of any instalment or suspected fraud, you will only be able to make up missed payments to reinstate your purchase order at the discretion of Global Success Ltd. Global Success will not be responsible for any consequences, including cancellation, which may arise from any delay or failure to pay.
6. These Payment Plan terms and conditions are in addition to the Standard Terms for the Purchase of Online and In-person Courses that governs your purchase of an Global Success training product.
7. Purchase cannot be refunded or exchanged after your purchase order has been accepted, save as provided in the Standard Terms for the Purchase of Online and In-person Courses.
8. If you have any queries regarding the Payment Plan, please contact Global Success by e-mailing [email protected] or by calling 0333 050 8251.